Delivery will be made to the address provided to us at the time of purchase. We deliver to anywhere in the world.
We do not use the Correos general post service within Spain.
All your deliveries will be free.
Standard delivery: Every order will be delivered within 7-10 working days from the time of purchase, not withstanding any unforeseen situations*. Working days are considered to be Mondays to Fridays.
* Should there be any issues that hamper the delivery of your order within the prescribedtime or should we not have the specific jewel you ordered in stock, we willcontact you directly via email or phone and inform you of the new approximate delivery date.
Should you have any issues, queries or simply wish to know the status of your order, please contact us via the firstname.lastname@example.org email address or by calling either +32 3 233 4411 (Belgium) or +34 93 399 0888 (Spain). The customer services team is available to help between 09.00-14.00 and 15.00-17.00 from Monday to Friday.
How do I know if I have placed my order correctly?
Once you have confirmed your order, we will send you an email to the address provided, confirming your order and giving you all the relevant details. In the unlikely event that you do not receive this email, please contact the Group DTS Customer Services team, via the email@example.com mail address or by calling either +32 3 233 4411 (Belgium) or +34 93 399 0888 (Spain). The customer services team is available to help between 09.00-14.00 and 15.00-17.00 from Monday to Friday.